DeLonghi Esclusivo DCM485 10-Cup Thermal Carafe and Coffeemaker, Brushed Stainless Steel
by DeLonghi America, Inc
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List Price: Our Price: $108.49 You Save: $73.51 (40%) Availability: Usually ships in 1-2 business days Buy Used: from $79.95 (click here) Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of DeLonghi Esclusivo DCM485 10-Cup Thermal Carafe and Coffeemaker, Brushed Stainless Steel
Customer Review: Poorly made, hard to find filters
Summary: 2 Stars
This coffee maker is poorly made and drips all over when you poor a cup. The Delonghi website does not even list accessories for it. I would not buy another Delonghi product.Customer Review: No customer service
Summary: 2 Stars
My wife and I have enjoyed this product for about a year. It makes good coffee and stays warm for hours without getting that burn taste. But about a year and 2 days after getting it it broke. Delongi's warrenty is garbage and they don't have a clue about what to do to get it fixed. So we will be buying something similar but for sure a different brand.Customer Review: Keep your receipt
Summary: 3 Stars
I loved this coffee maker when I first bought it. The coffee always stayed hot with the thermal caraffe, it's a good looking, stainless steel unit, and it seemed to make a good cup of coffee. I've recently read from other reviewers how they didn't think it brewed it strong enough, but I think that can be based upon the beans used, the strength dial on top of the unit, and the drinkers own taste. Same as any other coffee maker.
Well, I started to run into problems. My biggest complaint was the caraffe. When you get down to the last 3 or 4 cups, it tends to pour all over the counter or table, so I always had to pour over the sink. The first few cups were fine, but you have to pour with a steady, slow, even pour. If you try to pour it fast, it will spill everywhere.
My next problem was finding the filters. I ended up ordering it from one place on the net, that was in Ohio or something. I couldn't find them anywhere else. Not even Starbucks, which is where I bought the unit.
My last incident, involved their customer service. My unit died on me. It is within the warranty period, however, like most people, I do not hold on to receipts for years at a time. Their customer service agent told me that they knew of "very few people who don't hold onto receipts." Come on, are they real? I hold on to it for big ticket items, but sometimes receipts just get lost. It took a week to get any sort of response out of them, and they told me that based upon the serial number, it was out of warranty. That's from when they shipped it to Starbucks. No one can say how long Starbucks, or Amazon for that matter, keeps these on the shelves or their warehouses. I aruged that I had sent in the product registration card, but was prmptly told that they were just for marketing, and had no bearing upon warranty. How wonderful for them.
So, bottom line is, I have a $150 piece of garbage sitting around, and their customer service isn't helpful at all. In one last attempt, I found the date of purchase on my bank statement, which is usually all I wait for on receipts, to make sure my bank isn't in error. I found it, and I gave Starbucks a call to see if they could print a duplicate receipt for me, so I could get it fixed with Delonghi. The manager at Starbucks told me to bring my statement and the old coffee maker in, and they'll exchange it for something else, no questions asked. Nice of them, eh?
Customer Review: not worth the money
Summary: 2 Stars
I have had this coffe maker for over one year. I am the only one in our family that can use this pot because everthing has to be lined up just so or it will overflow. The style of the lid is very annoying, you point the arrows in the right spot and it pours fine but if its off just a hair you have a mess and burning coffee on you hands! The coffe stays hot about 4 hours. I think the strength adjuster is hoax. Customer Review: DeLonghi Thermal Carafe Coffeemaker
Summary: 4 Stars
I had one of the very best cups of coffee I have ever had from my new DeLonghi Thermal Carafe Coffeemaker. It also is a very nice looking coffeemaker. There is only one little problem....when I go to pour a cup of coffee from the carafe, I drip coffee all over the counter. It has taken me a while to learn the proper angle to pour so that doesn't happen.